1. Introduction

At Bahrain Waste Treatment Company W.L.L. (“BWTC”, “we”, “us”, “our”), we are committed to protecting the privacy of visitors and clients of our website (the “Site”) and Client Portal. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit or use our Site or subscribe to our services.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide when you register for a Client Portal account, subscribe for services, fill out forms, contact us, or apply for employment. This may include your name, email address, telephone number, organisation name, billing address, shipping/collection address, payment information, and other relevant data needed to provide services.

2.2 Information Automatically Collected

When you visit our Site, we may automatically collect certain information about your device, browsing actions and patterns. This may include IP address, browser type, device identifiers, operating system, referral/exit pages, pages visited, and time and date stamps.

2.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to recognise your browser or device, remember your preferences, assist with navigation, and analyse how you use the Site. For more detailed information, please refer to our Cookies Policy.

3. How We Use Your Information

• To provide, operate and maintain our Site and Client Portal.
• To register and manage your account, deliver services, process payments, manage subscriptions and billing.
• To communicate with you — for operational or marketing purposes (where permitted) — such as service updates, newsletters, offers, promotions.
• To respond to requests, questions or support inquiries.
• To personalise your experience and tailor content.
• To monitor and analyse usage and trends to improve our Site, products and services.
• To detect, prevent and address fraud, security or technical issues.
• To comply with legal obligations, regulatory requirements or lawful requests by authorities.

4. Sharing Your Information

We may share your personal information with:

• Our service providers, contractors and subcontractors who perform functions on our behalf (e.g., payment processors, IT services, hosting providers).
• Affiliates and subsidiaries of BWTC, where necessary in connection with our services.
• Regulatory authorities, law enforcement agencies or other government bodies if required by applicable law.
• A third party in connection with a corporate transaction — e.g., merger, acquisition, sale of assets — in which case the information will remain subject to confidentiality obligations.

We will not sell your personal information to third parties for their marketing purposes.

5. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. When the information is no longer needed, we will delete or anonymise it.

6. Data Security

We employ appropriate technical and organisational security measures designed to protect your personal information from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. However, no method of transmission over the Internet or method of electronic storage is 100% secure and we cannot guarantee absolute security.

7. International Transfer of Data

Because our servers or service providers may be located outside the Kingdom of Bahrain, your personal information may be transferred to and stored in countries other than your home country. We will take steps to ensure that appropriate safeguards are in place to protect the security and confidentiality of your information.

8. Your Rights

Depending on applicable law, you may have certain rights regarding your personal information, such as:

• The right to access the personal information we hold about you.
• The right to correct or update your personal information.
• The right to request deletion or restriction of processing of your personal information.
• The right to object to our use of your personal information (where applicable).
• The right to withdraw your consent (to the extent our processing is based on consent).

To exercise your rights, please contact us using the details in Section 13 below.

9. Children’s Privacy

Our Site and Client Portal are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18 without parental consent, we will take steps to delete that information.

10. Log-in to External Services & Third-Party Links

Our Site may include links to external websites, social media services or third-party tools. We are not responsible for the privacy practices of those websites, tools or services. Please review their privacy policies before providing any personal information.

11. Changes to this Privacy Policy

We may revise this Privacy Policy at any time by posting the updated version on the Site and updating the “Last updated” date. The revised policy will take effect when published. Your continued use of the Site after that constitutes acceptance of the changes.

12. Contact Information

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, you may contact us at:

CR.No.48370,P.O.BOX 20117,
Manama, Kingdom of Bahrain
bwtc@batelco.com.bh
17754909

13. Cookies Policy (Summary)

We use cookies and similar tracking technologies to:

• Recognise you when you return to the Site;
• Keep you logged in (if applicable);
• Remember your preferences and settings;
• Perform analytics and measure how you use the Site;
• Provide you with targeted marketing (where permitted).

You can configure your browser to refuse cookies, but some features of the Site may not function properly without them.